The FAQ is divided into questions about:

  • Registration for the INDICAL Online Shop and account availability
  • Searching and product lists
  • Quotes
  • Orders (including order cancelations and changes)
  • Shipping and handling
  • Passwords

Registration and availability

Click here, complete the registration form, and click Submit or contact INDICAL Customer Care at support@indical.com.

Account registration is not automatic. Requests are reviewed to ensure that your access is correct for your region. The review process may take some time but we will get back to you within two business days. Requests placed on weekends or holidays may take longer.

If you are granted access, you will receive an email with log in details.

The INDICAL Online Shop is a B2B ordering platform that is currently only available:

  • To certain organizations and verified INDICAL customers in Austria, Belgium, Denmark, Finland, Germany, Ireland, Luxembourg, the Netherlands, Norway, Sweden, Switzerland and the United Kingdom
  • To INDICAL’s worldwide commercial partners

Searching and product lists


From order requests to orders

Shipping and handling